Question 1

If one of my kids is just watching the other and not playing, do I still have to pay for both?

Accepted Answer

Yes, all children entering the facility will be charged, regardless of whether they are playing or not.

Question 2

I have an extra adult who will only be watching the kids. Do I still have to pay for them?

Accepted Answer

Anyone entering the facility and occupying space then we will be charged based on the price list i.e. YES, you will need to pay for extra adults.

Question 3

Do I need to wear socks if I just want to sit in the cafeteria?

Accepted Answer

YES, everyone entering the facility, including those just sitting in the cafeteria, must wear socks. No shoes and No Barefeet.

Question 4

What if I don’t want to wear or buy socks? Can I still enter the facility?

Accepted Answer

If you prefer not to wear socks, you must wear shoe covers over your barefeet or shoes.

Question 5

Can I use my weekday monthly pass on weekends?

Accepted Answer

No. Its is a weekday pass valid Monday to Friday. We recommend you purchase a 10 visit pass if you would like to save money on weekend visits otherwise regular admission fee will apply.

Question 6

Why do I need to fill out a waiver?

Accepted Answer

Filling out a waiver is a mandatory requirement from our insurance provider. For the safety and security of our guests, especially children, we need to track who is entering and exiting our facility, as we are a kids indoor playground.

Question 7

What if I don’t want to disclose my personal information?

Accepted Answer

We require personal information to identify who is responsible for the children and to ensure we can trace individuals in the event of an emergency or incident. This is also a requirement from our insurance provider.

Question 8

Can I use the 10 Visit Pass for Multiple Children?

Accepted Answer

Yes, the 10 visit pass can be used for multiple children as you see fit.

Question 9

Does the 10 Visit Pass Expire?

Accepted Answer

No, it does not.

Question 10

Do I need a reservation? / Can I make a reservation?

Accepted Answer

No. You do not need a reservation. Drop-In play is first come, first serve only.

Question 11

Can I bring outside food?

Accepted Answer

No, outside food is not permitted. However, baby milk/formula and baby food are allowed. There is food available for purchase at the facility. Guests are welcome to bring their own coffee or tea in closed-lid cups and light snacks for drop-in play. Nut products are strictly prohibited to maintain a safe, allergy-friendly environment.

All outside food must be reviewed and approved by staff upon arrival to ensure compliance with our safety guidelines. Cake cutting and tabletop parties are not permitted unless you have a pre-booked event. You are welcome to step out, grab a bite, and return to continue your playtime.

Drop In Play and Passes

Drop-In

Group/Multiple Visit Passes

Monthly Pass